Returns & Exchanges
At THORENS, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any item in its original condition within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is unworn.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your return parcel.
Drop Off and Track
Hand over the package to your nearest authorized courier point and keep the tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing